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Refund Policy

Refund Policy

Refunds

We want you to be happy with your order from us.

We gladly accept returns and exchanges

Contact us within: 7 days of delivery

Ship items back within: 14 days of delivery

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@catcocreations.co.za If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@catcocreations.co.za

Please note: Shipping charges are NOT refundable.

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

The provision of goods and services by Cat Co Creations is subject to availability. In cases of unavailability, Cat Co Creations will refund the
client in full within 30 days.

Cancellation of orders by the client will attract a 10% administration fee.

Damages and issues

DAMAGED GOODS: Sometimes these things happen! We will happily replace any defective or broken merchandise unless a refund is requested.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Any defects or damages must be reported within 7 business days of delivery date. No exceptions.

Packing materials must be used for return shipment to prevent damage in transit.

CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS AND SHIPPING COSTS FOR THE REPLACEMENT.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Customer Privacy policy

Cat Co Creations shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .

Payment options accepted
Payment may be made via Visa or MasterCard.

Card acquiring and security
Card transactions will be acquired for Cat Co Creations via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Cat Co Creations separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility
Cat Co Creations takes responsibility for all aspects relating to the transaction including sale of goods and services sold on www.catcocreations.co.za,
customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Cat Co Creations chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation
Cat Co Creations may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Sole Proprieter based in South Africa trading as
Cat Co Creations.

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